Below FAQ are some common concerns of our clients before purchasing our product.
If you have other questions, please just send it to sales@jewelpledge.com.
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Questions
For packages that weighs less than 5 oz and fits in a 9x5" mailing envelope, we charge $3.85 for first class mail with a tracking number.
If it exceeds 5 oz, it varies with the weight and size of the box. If you wish to get a shipping quote beforehand, Your final cost of the package can be calculated by our staff, once everything is in the shopping cart.
We offer USPS Post Office or UPS Shipping Service.
Yes, you may choose Priority mail or Overnight service when you check out.
if, for any reason, you are not satisfied with any item you received, please contact us within 10 days of the invoice date. Please note that merchandise must be in its original condition. (We do not accept returns on cut strand, cut Chains and opened packages)
We will not be responsible for the shipping charges incurred for return goods, unless it is a defective item or a wrong item.
Once we receive it item after processing, we will refund your credit or money back.
we have a minimum of $250 to be eligible for a discount for wholesale orders.